CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also call or email us at:
(423)930-7387
or fill in our contact form below:
FAQ
01
How do I place an order?
​
To place an order, simply browse our collection of clothing items, select the desired size, color, and quantity, and click the "Add to Cart" button. Once you have finished shopping, proceed to the checkout page to enter your shipping and payment information.
03
How long will it take to receive my order?
​
The estimated delivery time depends on your location and the shipping method you choose during checkout. Typically, orders are processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days.
05
What is your return policy?
​
Due to us being a small boutique, please be advised that all sales are final and non-refundable. We appreciate your understanding. For more information, please refer to our Return Policy.
07
How can I contact customer service?
​
If you have any questions, concerns, or need assistance, our friendly customer service team is here to help. You can reach us by email at BecomeOpulent@OpulentAve.com or by phone at (423) 930-7387. We strive to respond to all inquiries within 24 hours.
09
Do you offer gift cards?
​
Yes, we offer Opulent eCards that can be purchased and redeemed on our website. They make perfect gifts for friends and family who love shopping for stylish clothing.
02
What payment methods do you accept?
​
We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment options such as PayPal and Apple Pay for your convenience.
04
Can I track my order?
​
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package on our website or the carrier's website.
06
Do you offer international shipping?
​
We only take US currency but we will ship worldwide. Additional charges may apply.
08
Are my personal and payment details secure?
​
Yes, we take the privacy and security of your information seriously. We utilize industry-standard encryption technology to protect your personal and payment details. Your information will only be used for order processing and will not be shared with third parties. For more information, please refer to the privacy policy.
10
Can I cancel or modify my order?
​
Yes. You have the option to cancel or modify your order before it ships. Once an order has been shipped, we are unable to make changes or cancel it. However, you may return the item(s) for a refund or exchange once you receive them.